Refund Policy & 30-Day Limited Warranty

Last updated: October 31, 2026

This policy applies to purchases made directly from LittleMerry, operated by [LEGAL BUSINESS NAME], located at [BUSINESS ADDRESS, COUNTRY].

30-Day Limited Warranty

Our limited warranty covers manufacturing defects in materials or workmanship that become apparent within 30 calendar days after delivery under normal, intended use. This includes the fabric Christmas tree, removable decorations, and any string lights supplied with your order, including those provided as a free gift.

If your order arrives damaged, defective, incomplete, or different from what you ordered, contact supportlittlemerry@gmail.com promptly. Include your order number, a description of the issue, and clear photos where reasonably available. We may request additional information to assess your claim.

For a covered claim, LittleMerry will provide a replacement at no additional cost or a refund. If a suitable replacement cannot be supplied within a reasonable time, we will issue a refund. Any additional remedies required by applicable law remain available.

Returns We Do Not Accept

Except where required by law, we do not accept returns or exchanges for:

• A change of mind or personal preference.

• A child showing no interest in the product or preferring another activity.

• A size, color, quantity, or other option incorrectly selected by the customer, where the item supplied matches its description.

• Opened, used, washed, soiled, or customer-damaged products returned for non-defect reasons.

The limited warranty does not cover ordinary wear and tear or damage caused by misuse, accidents, excessive pulling, unauthorized alterations, improper storage, or failure to follow the supplied care and installation instructions.

Opening, assembling, or normal use of the product does not, by itself, invalidate a legitimate defect claim.

Return Instructions

Contact supportlittlemerry@gmail.com before returning an item. Do not send products to the address printed on the shipping package unless we specifically instruct you to do so.

If we require the return of a covered defective, damaged, or incorrectly supplied item, we will provide return instructions and cover reasonable return shipping costs. We may waive the physical return requirement.

Refunds

Approved refunds will be issued to the original payment method. For approved warranty refunds, we aim to initiate payment within 5 business days after approval and, where required, receipt of the returned item. Your bank or payment provider may take additional time to post the credit. Any shorter legally required deadline takes priority.

A full-order refund for a covered issue includes the purchase price, applicable taxes, and original standard shipping charges. Partial-order refunds include the amounts attributable to the affected item.

Order Cancellations

Contact us immediately at supportlittlemerry@gmail.com if you wish to cancel or change an order. Before dispatch, we will attempt to accommodate your request, but processing may already be underway.

Once an order has shipped, voluntary cancellation is unavailable. This does not affect rights relating to defects, incorrect goods, non-delivery, or other remedies required by law.

Your Legal Rights

This limited warranty is additional to applicable statutory rights and does not exclude or restrict them. The 30-day period does not shorten any longer protection required by law.

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

Contact: supportlittlemerry@gmail.com